ESSENCE OF THE ROLE
We are looking for someone to join as the leader of our fast-growing Enterprise Accounts Team. The Enterprise Accounts Team manages, supports, optimizes, and serves our current Fortune 500 company clients. Over the past year, we have focused on building our enterprise business, and our growth has been tremendous. We expect this growth and focus to continue full throttle. This role will report to the CEO.
As Accounts Lead you will be responsible for managing the team that manages our corporate accounts to “reference client” status, ensuring the successful execution of existing client work, and identifying and developing new business with existing clients. You will be accountable for the revenue, profitability, and success of those customer relationships.
Design, coordinate, and manage Catchafire’s Enterprise Accounts Team; create solutions that meet account objectives; and lead the growth strategy for Enterprise Solution
Work closely with Product, Customer Success, and Marketing to identify and execute on opportunities to optimize the Catchafire service offering and product for enterprise clients
Manage the economics of the Enterprise Accounts Team and create systems to optimize how we service enterprise clients
Forecast and track key account metrics and develop best practices regarding account management to share with team and company leaders
Lead, mentor, and build an excellent team of Accounts Managers and Accounts Associates
Translate industry knowledge and a keen understanding of client challenges into opportunities for Catchafire to provide an elevated service to clients
Engage with clients regarding any changes in the product, technology, or program offering, translating the evolution of Catchafire’s product and service into a natural value-add for the client’s program and objectives
Work closely with the Business Development Team to develop proposals and design the program for key accounts
Liaise with Business Development to seamlessly transition a new client to an enterprise account
Structured delegator: As the person accountable for the success of the team, you are highly skilled at managing cross-functional projects to fulfill client objectives. You give clear, well-defined assignments, and you effectively manage people to own significant responsibilities and hold them accountable. An effective leader in this role can engage their team without falling into destructive micro-management, going deep while still conveying respect for team members and commitment to team members making and owning decisions.
Intentional leader: Over the years you have developed an effective and intentional leadership style that is true to your own personality. You are a leader who believes that you are both a teacher and a student. Some may call you a “servant leader,” but you know there is much more to it than that. You manage to people’s strengths, and your goal is to help them become the best they can be. You teach people how to “own” their work, and you do not need to micro-manage because you are sponsoring A players. You only build A teams, and you know what an A team is because you have learned the hard way in building and managing B teams.
Effective communicator: You lead through listening, dialogue, and debate. You begin by asking rather than telling the client. You make the client feel heard, and in so doing, you gather information to help address the client’s need more effectively. You create a sense of mutual accountability, build team spirit, and follow up effectively to ensure momentum and create trust with your team through consistent behaviors.
Strong presence: You are able to build and sustain relationships, and you are relatable to a range of audiences, from senior management to employees. You can negotiate and command respect. You can present an argument the client may disagree with in a sensible, empathetic manner to meet mutual goals.
Keep many balls in the air: You are efficient and organized. You can take in a range of events at different levels of urgency and importance, formulate responses, and keep progress going on many fronts at once.
Creatively solve problems working backwards from the objective: You arrive quickly at an understanding of the client’s objectives and the root causes behind an issue, including any issues that might be in tension with one another. You solve the problem in a resourceful, analytical way that is in service to Catchafire but also meets the client’s own business objectives. You can drive this kind of problem solving in real time, working with clients or others to help them see the implications of their objectives for what needs to be done.
Synthesize the big picture: You take in many inputs to form an understanding of “what’s really happening,” and you know how to get above that complexity and simplify it for others. You are able to bring together numbers, stories, and plans to give others a clear and vivid picture of what’s happening, what matters, and what choices are on the table to take action.
EXPERIENCE / BACKGROUND
7-10+ years of relevant experience with a background in either consulting, partnerships, or business development
At least 5 years of account management and project management experience
At least 5 years of leadership experience managing teams, building teams, and growing people
A record of significant program and operational management experience running client portfolios, developing high-level contacts, designing programs, and managing ongoing client relationships and programs
Experience that establishes an intuitive understanding of how large corporations work, and an ability to quickly speak the language of different companies
Proven ability to manage multiple projects at a time while paying attention to detail
Excellent presentation and verbal and written communication skills
Nice to Have:
Startup life exposure
Nonprofit sector experience is a significant plus
COMPENSATION & BENEFITS:
Competitive salary commensurate with experience
If our values resonate with you, email your resume to email@example.com. Include ” Enterprise Accounts Lead” in the subject, and please include short answers to the following questions: (1) Why do you want to work at Catchafire? (2) What is your personal philosophy on work? This position is based in New York City.
CATCHAFIRE is a community of individuals striving to push the social good sector forward by focusing on efficient and effective ways to give back. One way we do this is by matching professionals with nonprofits based on their skills, cause interest and time availability.
We’re committed to providing transformational volunteer experiences, so all of the nonprofits we welcome into our community must have demonstrable impact, strong leadership and be aligned to our mission. Our nonprofits are required to make a financial investment to confirm their commitment to our partnership and Catchafire Consultants’ time. This also allows us to continue to provide high quality matches and support to our partners. Our goal is to provide a significant return on investment for our partners and save them time, money and resources in finding talented and passionate individuals who have the potential to become long term advocates.
Catchafire is a New York City-based, for-purpose social mission business and a certified B-Corporation.