ESSENCE OF THE ROLE
We are looking for an Accounts & Marketing Director to join our fast-growing Enterprise Accounts Team to manage, support, optimize, and serve our current Fortune 500 company clients. Over the past year, we have focused on building our enterprise business, and our growth has been tremendous. We expect this growth and focus to continue full throttle.
Manage the client relationship through the entire lifecycle to build and maintain strong, long-lasting relationships with individuals at these organizations, including program managers, client administrators, high level stakeholders, and executive sponsors
Contribute to the design of solutions that meet the client’s strategic objectives
Anticipate customer needs and identify opportunities to grow engagement on the Catchafire platform
Serve as the project manager internally for all matters specific to your accounts which includes working closely with the Marketing, Customer Success, Product, and Business Development Teams
Engage with clients regarding any changes and improvements to the product, technology, or program offering, translating the constant evolution of Catchafire’s product and service into a natural value-add for the client’s program and objectives
Liaise with the Business Development Team to seamlessly transition a new client to an enterprise account
Mentor and manage 1-2 Accounts Associates
Creatively solve problems working backwards from the objective: You arrive quickly at an understanding of the client’s objectives and the root causes behind an issue, including any issues that might be in tension with one another. You solve the problem in a resourceful, analytical way that is in service to Catchafire but also meets the client’s own business objectives. You can drive this kind of problem solving in real time, working with clients or others to help them see the implications of their objectives for what needs to be done.
Synthesize the big picture: You take in many inputs to form an understanding of “what’s really happening,” and you know how to get above that complexity and simplify it for others. You are able to bring together numbers, stories, and plans to give others a clear and vivid picture of what’s happening, what matters, and what choices are on the table to take action.
Set and execute a vision: You can see the long-term vision for the program and account based on where Catchafire is headed, and you are able to identify the steps and plan the path to get there. You are often the person that sees opportunities before anyone else, and you bring your team and client along with you because you can visualize the way forward.
Effective communicator: You lead through listening, dialogue, and debate. You begin by asking rather than telling the client. You make the client feel heard, and in so doing, you gather information to help address the client’s need more effectively. You create a sense of mutual accountability, build team spirit, and follow up effectively to ensure momentum and create trust with your team through consistent behaviors.
Strong presence: You are able to build and sustain relationships, and you are relatable to a range of audiences, from senior management to employees. You can negotiate and command respect. You can present an argument the client may disagree with in a sensible, empathetic manner to meet mutual goals.
Keep many balls in the air: You are efficient and organized. You can take in a range of events at different levels of urgency and importance, formulate responses, and keep progress going on many fronts at once.
Effective project manager: You are highly skilled at managing cross-functional projects to fulfill client objectives. You give clear, well-defined assignments, and you effectively work across teams to create accountability and ultimately drive to an effective outcome from the client and Catchafire. An effective manager in this role can engage multiple stakeholders without falling into destructive micro-management, going deep while still conveying respect for team members and commitment to team members making and owning decisions.
EXPERIENCE / BACKGROUND
You must have:
6+ years of relevant experience with a background in either consulting, partnerships, marketing, or business development
At least 4 years of account management experience
At least 4 years of project management experience
Track record of renewing and upselling multiple client accounts
Experience utilizing marketing engagement strategies to grow partner accounts and value to the client
Ability to optimize campaigns through digital marketing, utilizing a metrics driven approach
Proven ability to manage multiple projects at a time while paying attention to detail
Excellent presentation, verbal and written communication skills
Experience that establishes an intuitive understanding of how large corporations work, and an ability to quickly speak the language of different companies
Experience mentoring and growing high potential junior talent
It would be great if you had:
Startup life experience
Foundation and/or nonprofit sector experience
Experience with Corporate Social Giving or Responsibility programs
**Depending on your level of relevant experience, you may be qualified for the Senior Enterprise Accounts & Marketing Director role
COMPENSATION & BENEFITS:
Competitive salary commensurate with experience
If our values resonate with you, email your resume to email@example.com. Include ” Enterprise Accounts & Marketing Director” in the subject, and please include short answers to the following questions: (1) Why do you want to work at Catchafire? (2) What is your personal philosophy on work? This position is based in New York City.
CATCHAFIRE is a community of individuals striving to push the social good sector forward by focusing on efficient and effective ways to give back. One way we do this is by matching professionals with nonprofits based on their skills, cause interest and time availability.
We’re committed to providing transformational volunteer experiences, so all of the nonprofits we welcome into our community must have demonstrable impact, strong leadership and be aligned to our mission. Our nonprofits are required to make a financial investment to confirm their commitment to our partnership and Catchafire Consultants’ time. This also allows us to continue to provide high quality matches and support to our partners. Our goal is to provide a significant return on investment for our partners and save them time, money and resources in finding talented and passionate individuals who have the potential to become long term advocates.
Catchafire is a New York City-based, for-purpose social mission business and a certified B-Corporation.