Overview

Mission:
To support the entire customer lifecycle, from on-site launches to customer support and community management for the duration of clients’ subscription with Tenacity.

Key job outcomes:
– Deliver a highly satisfying and efficient experience to users. You will:
• Answer incoming user requests via email and other channels
• Work in collaboration with the customer success and technical teams to ensure that the user requests are addressed quickly and efficiently
• Participate in testing of new features
• Proactively prevent issues

– Help us create and grow engaged communities, by managing day-to-day community engagement activities.
• Helping users through the onboarding experience
• Creating and publishing content
• Generating reports to track campaign efficacy
• Sharing knowledge and best practices with the management and product teams
• Traveling to participate in on-site community launches is expected

Personal qualities:
Experience at a large call center site is a plus. Ideal candidate derives great personal satisfaction from delivering an outstanding customer experience. You will be detail-oriented, capable of tracking multiple activities and conversations, while keeping an eye on key goals and deliverables. We are looking for a good writer; you should also be comfortable with learning new software quickly. Candidates must relate to and develop genuine empathetic relationships with users. Great listening skills required.
Ability to work from home and travel also required.

About our team:
Tenacity is a growing team of intelligent, curious and motivated people who prioritize evidence in making their decisions. Our culture is kind and respectful, but candidates need to be open minded and to accept direct feedback and disagreement without offense, and to have a strong enough voice to speak up, ask for help, and to offer their own well-defended positions.

About Tenacity

Tenacity is the first call center solution that truly focuses on agent quality of life. Tenacity's retention-as-a-service platform transforms your contact center into a compelling and rewarding place to work, while dramatically reducing agent attrition and creating a powerful return on investment.